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The Booking Conditions.
The Booking Conditions
The following Booking Conditions together with the General Information contained on our website form the basis of your contract with Pretty Greek Villas Limited trading as Pretty Greek Villas. Please read them carefully as they set out our respective rights and obligations.
Please note: We do not sell or offer for sale any pre-arranged combinations of services. You may book to stay in one of the villas as described on our website without booking any other services with us. If you wish us to do so, we can suggest a flight agent or flight carrier for you to contact directly. If you wish us to do so, we can on your behalf book your car hire or other services shown on our website. Accordingly, we do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 (“the Regulations”) and the Regulations do not apply to any booking you may make with us.
We act as agent on behalf of the providers of the accommodation and any other services you book. You will have a contract with the relevant service provider for any accommodation and/or other service (except flights) you book through us. The relevant service provider’s terms will apply to your contract (copies available on request) in addition to the relevant provisions of these booking conditions.
References to “arrangements”, means your confirmed accommodation and/or service(s). References to “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Pretty Greek Villas Limited.
1. Making your booking
To confirm a booking, the party leader must complete and sign our booking form. He/she must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By signing the booking form, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
The completed signed booking form must then be sent to us together with the payments referred to in clause 2 below.
Subject to the availability of the chosen arrangements we will confirm your arrangements by issuing a confirmation invoice (on behalf of the relevant service provider). This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
If you wish to, you may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so to firstname.lastname@example.org
In order to confirm your chosen arrangements, a deposit of 40% (or full payment if booking within eight weeks of the date your arrangements are due to commence) must be paid at the time of booking unless agreed otherwise.
The balance of the cost of your arrangements must be received by us 6-8 weeks prior to the date your arrangements are due to commence. One reminder will be sent.
If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume on behalf of the service provider concerned that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 6 depending on the date we reasonably treat your booking as cancelled.
The price you pay for your arrangements includes gas, water, electricity and air conditioning.
3. Your contract
A binding contract between you and the relevant service provider comes into existence when we despatch your confirmation invoice to the party leader. We both agree that English Law (and no other) will apply to any contract you have with us and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Changes to these Booking Conditions or the General Information shown on our website will only be valid if agreed by us.
4. The cost of your holiday
Please note, changes and errors occasionally occur.
We reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
5. Special requests and medical conditions / disabilities
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical condition or disability which may affect your arrangements or enjoyment of them or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements (or enjoyment of them) develops after your booking has been confirmed. If we reasonably feel on behalf of the service provider concerned unable to accommodate properly the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
6. Changes by you
Should you wish to make any changes to your confirmed arrangements, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee that we or the service provider concerned will be able to meet any such requests. Where such changes can be made, an amendment fee will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by the service provider(s) concerned. A change of start date will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the price of your arrangements where, for example, the basis on which the price of the original arrangements was calculated has changed.
7. Cancellation by you
Should you or any member of your party need to cancel your chosen arrangements once they have been confirmed, the party leader must immediately advise us in writing to Pretty Greek Villas Limited, Platanos, Akratas, Achaia 250 14, Peloponnese, Greece. Your notice of cancellation will only be effective when it is received in writing by us at this address. As costs are incurred from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.
Period of notification before the start of your villa rental you will forfeit:
More than 56 days 30%
22 - 56 days 50%
11 - 21 days 75%
0 - 10 days 100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.
For any other services that we have arranged on your behalf, the provider’s cancellation policy will apply.
We consider adequate travel insurance to be essential. You must ensure that you and all members of your party will obtain suitable and adequate insurance cover prior to travel. As a minimum the travel insurance you obtain should provide adequate cover for cancellation by you, the cost of assistance (including repatriation) in the event of accident or illness, and loss of belongings. Please note that travel insurance cover is not effective until all premiums are paid in full.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check insurance policies.
9. Changes to and cancellations of your arrangements by a service provider
Service Providers are entitled to cancel and make changes to confirmed bookings in accordance with their terms and conditions. We will notify you of any such changes or cancellations as soon as we are notified by the service provider(s) concerned. We cannot accept any liability in respect of any changes or cancellations made to your arrangements by a service provider. Where applicable, we will offer you the options and/or compensation offered by the service provider.
10. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected, or you otherwise suffer any damage, loss or expense of any nature, as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
11. Our Liability to you
For all arrangements we act only as agent and your contract is with the relevant service provider(s) for your confirmed arrangements. Accordingly, we are not liable for the act(s), omissions or default(s) of service providers or for the performance or non performance of their contractual obligations. As agent, our responsibilities are limited to making your booking in accordance with your instructions.
12. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your arrangements, you must immediately inform our local representative (if we have one) and the provider of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the service provider as soon as possible. If we do not have or you cannot contact our local representative and any complaint or problem is not resolved to your satisfaction by the service provider, you must contact us using the contact details we have provided you with during your holiday, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to assist you to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your departure from the accommodation giving your booking reference and full details of your complaint. Only the party leader should write to us. Please note where we act as agent, any assistance we provide in relation to any complaint or problem you have with the arrangement(s) concerned is provided on a goodwill basis only.
13. Behaviour and damage
You must keep the accommodation clean and tidy at all times and ensure that you leave your accommodation in the same condition as it was when you arrived (including removing all rubbish and personal items). You must also ensure that you do not do anything or carry on any activities at the accommodation which may be viewed as a nuisance to other occupiers or neighbours or which could prejudice the building or other insurance of the accommodation or cause an increase in the insurance premiums payable in relation to that insurance(s). Pets are not permitted at any accommodation unless you have obtained our prior written consent to this. Where such consent is given, you must ensure that pets are kept under strict control at all times and not left unattended at the accommodation. Under no circumstances may pets use the swimming pool facilities where a swimming pool is available. Only the persons named on the booking form (or substituted at a later date with our approval) may occupy the accommodation and only for the purposes of private holiday accommodation.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. A damage deposit must be paid to us by you no less than 2 weeks before the commencement of your arrangements by bank transfer, or on the day of arrival if paying in cash. The amount of the damage deposit will be notified to you at the time of booking/specified on your booking form. The damage deposit will be refunded to you less the cost of any damage or loss as soon as reasonably practicable allowing for a reasonable opportunity to assess the cost of any damage or loss caused. Except in exceptional circumstances any monies due to you in respect of the damage deposit will be refunded to you no later than one month after the end of your arrangements. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled on behalf of the service provider concerned, without prior notice, to terminate the arrangements of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
14. Conditions of suppliers.
The services which make up your confirmed arrangements are provided by independent service providers. All additional service providers, except the providers of villa accommodation, provide these arrangements in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the service providers’ liability to you, usually in accordance with applicable international conventions. Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the service providers concerned.
15. Responsibilities of the providers of villa accommodation
The Landlord shall:
15.1 Provide accommodation for a maximum of 8 guests.
15.2 Ensure that the property is fully furnished with a fully equipped kitchen.
15.3 Provide bed linen for all beds and ensure that all beds are made up before the arrival of the tenant.
15.4 Provide bath towels and tea towels. Beach towels are not provided.
15.5 Provide three times weekly cleaning.
15.6 Ensure that all service appliances and air-conditioning in all rooms where fitted, shall be and will remain in good, safe and full working order at all times.
15.7 In the event of any malfunction of any of the foregoing shall promptly procure the repair of the same as soon as possible.
16. Excursions, activities and general area information
We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are either run, supervised or controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form part of any contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and in our other advertising material which are not part of your contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book with us, we will pass on this information at the time of booking.
17. Passports, visas and health requirements
The passport and visa requirements for your country may change and you must check the up to date position in good time before you go on holiday. As an international guideline, a full British passport presently takes approximately 2 to 6 weeks to obtain. If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your arrangements are due to commence. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before your arrangements are due to commence. For UK citizens, information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and from most Post Offices. For holidays in the EU / EEA you should obtain an EHIC (European Health Insurance Card) prior to the commencement of your holiday from the Department of Health (see leaflet T7 and the website www.dh.gov.uk). Health requirements and recommendations may change and you must check the up to date position in good time before your arrangements commence.
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before your arrangements commence. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
18. Website / advertising material accuracy
The information contained on our website and in our other advertising material is believed to be correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.
19. Safety standards
Please note, it is the requirements and standards of the country in which any services which make up your confirmed arrangements are provided which apply to those services, and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
20. Delay and Denied Boarding Regulations
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc.
If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation or any other payment from the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations.
21. Waiver of Liability And Hold Harmless Agreement.
In consideration for receiving permission to rent, I hereby RELEASE, WAIVE, DISCHARGE and COVENANT NOT TO SUE Pretty Greek Villas Ltd or the owner of the rented property, their officers, agents, servants, or employees (hereinafter referred to as RELEASEES) from any and all liability, claims, demand, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me, or any of the property belonging to me, whether caused by the negligence of the releasees, or otherwise, while in, on or upon the premises where the use is being conducted.
I further hereby AGREE TO INDEMNIFY AND HOLD HARMLESS the RELEASEES from any loss, liability, damage, or costs, including court costs and legal fees, that they may incur due to my participation in renting, whether caused by negligence of releasees or otherwise.
It is my express intent that this Waiver of Liability and Hold Harmless Agreement shall bind the members of my family, spouse, and my guests. I hereby further agree that this Waiver of Liability and Hold Harmless Agreement shall be construed in accordance with the laws of England & Wales.
IN SIGNING THIS RELEASE, (or if reserving online by checking on the I agree box) I ACKNOWLEDGE AND REPRESENT THAT I have read the foregoing Waiver of Liability and Hold Harmless Agreement, understand it and sign it voluntarily as my own free act and deed; no oral representations, statements, or inducements, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age and fully competent; and I execute this Release for full, adequate and complete consideration fully intending to be bound by same.
The copyright in this document belongs to MB Solicitors Limited trading as mb LAW of Studio 3, The Quays, Concordia Street, Leeds LS1 4ES tel 0113 2424444 www.mb-law.co.uk Ref: CGI